Refunds

Everything in the catalogue is a file you download. A download cannot be returned: once it is on your machine it can be copied, and refunding it would mean handing back the money while you keep the work. So there are no refunds on files — not for a change of mind, not after download, and not before it.

This is stated on the buy button, before payment, not discovered afterwards. Completing a purchase is your agreement to immediate delivery and your acknowledgement that the seven-day cooling-off right in section 44 of the Electronic Communications and Transactions Act does not survive it — section 42(2) excludes software and recordings the consumer has unsealed, and a downloaded file is the clearest case of it.

It is worth being precise about what that does not mean. It is not a waiver of your rights under the Consumer Protection Act, which cannot be waived. If what arrived is not what was described, you have a remedy, and the next section is it.

If files listed on the page are missing, a format is not what was described, or something is broken, email support@fundur.io and it is repaired or replaced — usually within a working day, and at no cost. You keep the item and get the version you were promised.

That is the remedy here, and it is deliberately the better one: a refund would leave you with neither the money nor the thing you actually wanted.

Where repair or replacement genuinely cannot deliver what was described — an item that cannot be made to match its own page — the money comes back. That is not a discretionary gesture; it is what section 56 of the Consumer Protection Act requires, and it is written here so nobody has to quote the Act at us to get it.

Cancel from your Library at any moment. There is no retention flow, no “are you sure”, and nothing to argue with — a cancel button that argues with you is the reason people cancel by disputing the charge instead.

Access continues to the end of the period you already paid for. The part of the period you did not use is not refunded, because it was not withheld from you — you had it and chose to stop.

Everything downloaded while subscribed stays yours, permanently. Cancelling ends access to new downloads and revokes nothing you already took.

Two exceptions where money does come back: a renewal charged after you cancelled, and a subscription charged to an account that could not use it. Both are mistakes rather than refund questions, and both are corrected in full.

A design sprint or other bookable engagement is a service, not a file, and it is not delivered at the moment you pay. Section 44 of ECTA applies to it in the ordinary way: cancel within seven days of booking, for any reason or none, and the full amount is returned — provided the work has not yet begun.

Once work has started with your agreement, the exclusion for services already performed applies and the engagement is priced as agreed. If it is cancelled part-way, what has been done is charged for and the balance is returned; nobody pays for a week that was never worked.

If a start date moves because of us, that resets your cancellation window — a delay on our side should not consume a right of yours.

An Exclusive buy-out transfers ownership of an item and permanently delists it from the catalogue. It is concluded under a signed ownership-transfer agreement, and the cancellation and refund terms are in that agreement rather than on this page.

The reason is structural rather than evasive: the thing being sold is delisting, which cannot be undone once other buyers have been turned away from an item that no longer exists. Terms for that are negotiated before signature, in writing, where both sides can see them.

A quote that has expired has cost you nothing and committed you to nothing.

Every item lists what is inside it, what formats it comes in, what it depends on, and the full story of how it was made. Free items exist so the standard of the work can be judged without spending anything.

If something is unclear, ask before buying rather than after — questions get answered within two working days, and a question asked beforehand is the one refund mechanism that works on a file.

A duplicate charge, a payment for something never delivered, or a transaction you do not recognise is not a refund question — it is a mistake, and it is corrected in full, whatever was bought.

Email support@fundur.io with the order reference from your purchase history. Please do so before raising a chargeback: a chargeback takes weeks and automatically revokes the entitlement, and an email takes a day and does not.

Where a refund is issued, it revokes the entitlement it paid for and invalidates any outstanding download links. That is the counterpart of getting the money back, and it is stated so it is not a surprise: a refunded item is no longer licensed to you, and the licence granted over it ends with the refund.

Say so — support@fundur.io, answered within two working days by the person who wrote this policy rather than by a queue.

Beyond that, a consumer may refer the matter to the Consumer Goods and Services Ombud or the National Consumer Commission at no cost. Your rights under the Consumer Protection Act are set out in the terms of sale, and nothing on this page limits them.